4.1 Account Registration: To access certain features, you must register an account by providing accurate and complete information, including your phone number, email address, and location.

4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Phone Verification: We require phone number verification via OTP (One-Time Password) to create an account and verify your identity for security purposes.

4.4 Location Services: To provide delivery services, we collect your location data. You agree to share your location to enable order tracking and delivery.

MIIAM provides a digital marketplace connecting users with:

• Food Delivery: Orders from restaurants, cloud kitchens, and food outlets
• Grocery Delivery: Fresh produce, daily essentials, and household items
• Pharmacy: Medicines and health products with prescription upload capability
• Beauty & Personal Care: Salon services, beauty products, and at-home treatments
• On-Demand Services: Home cleaning, AC repair, plumbing, electrical, and pest control
• Flowers & Gifts: Flower arrangements, gift baskets, and special occasion items

We act as an intermediary platform and do not own or operate the vendors, riders, or service providers listed on our Platform.

6.1 Payment Methods: We accept various payment methods including credit/debit cards, UPI, net banking, wallet payments, and cash on delivery.

6.2 Pricing: Prices are determined by vendors and may include item prices, packing charges, delivery fees, and applicable taxes. Delivery fees vary based on distance and demand.

6.3 Wallet: MIIAM Wallet credits are non-refundable unless required by applicable law.

6.4 Refunds: Refunds are processed for cancelled orders or quality issues. See Section 11 (Refund Policy) for details.

You agree to:

• Provide accurate and current information
• Not use the Platform for any unlawful purpose
• Not attempt to gain unauthorized access to any part of the Platform
• Not interfere with the proper working of the Platform
• Not place fraudulent or fake orders
• Not harass, abuse, or harm any vendor, rider, or other user
• Comply with all applicable laws including the Digital Personal Data Protection Act, 2023

At MIIAM, we want every order and service booking to meet your expectations. If something goes wrong, we're committed to making it right.

2. Food & Grocery Orders

2.1 Eligible for full refund:

• Your order was never picked up or delivered
• The wrong items were delivered
• Items were missing from your order
• The food was in an unacceptable condition (spoiled, contaminated, or severely different from description)
• The restaurant cancelled your order after payment

2.2 Eligible for partial refund:

• Some items in your order were missing or incorrect
• Quality was below standard for specific items but not the entire order

2.3 Not eligible for refund:

• You ordered the wrong item by mistake
• You changed your mind after the order was confirmed
• The delivery was delayed but the food was delivered in acceptable condition
• The complaint is raised more than 24 hours after delivery

3. Home Services

3.1 Eligible for full refund:

• You cancelled the booking at least 2 hours before the scheduled time
• The assigned professional did not show up
• The service was not started due to a MIIAM-side issue

3.2 Eligible for partial refund:

• The work was incomplete due to the professional's fault
• The service quality was significantly below the described standard

3.3 Not eligible for refund:

• Cancellation made less than 1 hour before the scheduled time
• Service was completed and accepted by you at the time
• Dissatisfaction arising from a change of mind after work was completed

4. Cancellation Timing & Refunds

5. Refund Processing Timeline

• MIIAM Wallet: Instant (within minutes)
• UPI (GPay, PhonePe, Paytm): 2-3 business days
• Debit / Credit Card: 5-7 business days
• Net Banking: 3-5 business days
• Cash on Delivery: Refunded to MIIAM Wallet only

6. How to Request a Refund

• Go to My Orders → select order → tap Report an Issue
• Chat with us via Help section in the app
• Email support@miiam.in with order ID and issue description

Refund requests for food orders must be raised within 24 hours of delivery. For home services, raise within 48 hours of service completion.

7. MIIAM Wallet Credits

• Valid for 90 days from date of issue
• Can be used on any order or service booking
• Cannot be transferred or withdrawn as cash
• Non-refundable once applied to an order

8. Disputes & Escalations

Escalate by emailing grievance@miiam.in. Our Grievance Officer will respond within 5 business days. MIIAM's decision after escalation review shall be final.

9. Fraud & Misuse

MIIAM reserves the right to deny refund requests and suspend accounts if we detect a pattern of misuse, including repeated false complaints, manipulation of the refund system, or fraudulent claims.

We use cookies and similar tracking technologies to:

• Keep you logged in and remember your preferences
• Analyze traffic and improve our services
• Personalize content and advertisements
• Provide location-based services

You can manage cookie preferences in your browser settings. Disabling cookies may affect some Platform features.

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

For any complaints or grievances, please contact our Grievance Officer.

MIIAM is committed to complying with the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India. This section outlines our data protection commitments:

15.1 Lawful Basis: We process your personal data based on your consent, contractual necessity, and legitimate interests.

15.2 Data Collection: We collect personal data including:

• Identity details (name, phone, email)
• Location data for delivery
• Payment information
• Order history and preferences
• Device and usage data

15.3 Purpose Limitation: Your data is used only for:

• Providing and improving our services
• Order fulfillment and delivery
• Customer support
• Analytics and personalization
• Legal compliance

15.4 Data Retention: We retain personal data only as long as necessary for the purposes outlined, or as required by law.

15.5 Your Rights (under DPDP Act):

• Right to Access: You can request access to your personal data
• Right to Correction: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten")
• Right to Portability: You can request your data in a portable format
• Right to Grievance: You can file complaints with our Grievance Officer or the Data Protection Board

15.6 Consent Management: You can manage your consent preferences in the app settings. You have the right to withdraw consent at any time.

15.7 Data Breach: In case of a data breach that affects your personal data, we will notify you and the Data Protection Board as required by law.

15.8 Cross-Border Transfer: Your data may be transferred outside India for processing. We ensure adequate protections are in place.

15.9 Children's Data: We do not knowingly collect data from children under 18 without parental consent.