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Refund Policy

Last updated: May 2026

1. Overview

At MIIAM, we want every order and service booking to meet your expectations. If something goes wrong, we're committed to making it right. This policy explains when and how you can request a refund for food orders, home services, and other transactions made on the MIIAM platform.

2. Food & Grocery Orders

2.1 Eligible for full refund:

Your order was never picked up or delivered
The wrong items were delivered
Items were missing from your order
The food was in an unacceptable condition (spoiled, contaminated, or severely different from description)
The restaurant cancelled your order after payment

2.2 Eligible for partial refund:

Some items in your order were missing or incorrect
Quality was below standard for specific items but not the entire order

2.3 Not eligible for refund:

You ordered the wrong item by mistake
You changed your mind after the order was confirmed
The delivery was delayed but the food was delivered in acceptable condition
The complaint is raised more than 24 hours after delivery

3. Home Services

3.1 Eligible for full refund:

You cancelled the booking at least 2 hours before the scheduled time
The assigned professional did not show up
The service was not started due to a MIIAM-side issue

3.2 Eligible for partial refund:

The work was incomplete due to the professional's fault
The service quality was significantly below the described standard

3.3 Not eligible for refund:

Cancellation made less than 1 hour before the scheduled time
Service was completed and accepted by you at the time
Dissatisfaction arising from a change of mind after work was completed

4. Cancellation Timing & Refunds

Scenario	Refund
Before restaurant accepts	100%
After acceptance, before preparation	100%
After preparation began	No refund
After rider picked up	No refund
Service — 2+ hours before	100%
Service — 1-2 hours before	50%
Service — under 1 hour	No refund

5. Payment Method Refund Timelines

MIIAM Wallet — Instant (within minutes)
UPI (GPay, PhonePe, Paytm) — 2-3 business days
Debit / Credit Card — 5-7 business days
Net Banking — 3-5 business days
Cash on Delivery — Refunded to MIIAM Wallet only

6. How to Request a Refund

Go to My Orders in the app → select the order → tap Report an Issue
Chat with us via the Help section in the app
Email us at support@miiam.in with your order ID and issue description
WhatsApp us at 1800-123-4567

All refund requests for food orders must be raised within 24 hours of delivery. For home services, raise the issue within 48 hours of service completion.

8. Disputes & Escalations

If you are not satisfied with the resolution of your refund request, you may escalate by emailing grievance@miiam.in. Our Grievance Officer will respond within 5 business days. MIIAM's decision after escalation review shall be final.

9. Fraud & Misuse

MIIAM reserves the right to deny refund requests and suspend accounts if we detect a pattern of misuse, including but not limited to repeated false complaints, manipulation of the refund system, or fraudulent claims. We use order data, photos, and rider GPS logs to verify complaints.

10. Contact

For any questions about refunds, please contact us:

MIIAM Technologies Pvt. Ltd.

Guwahati, Assam — 781001

Email: support@miiam.in

Grievance: grievance@miiam.in

2. Food & Grocery Orders

2.1 Eligible for full refund:

Your order was never picked up or delivered
The wrong items were delivered
Items were missing from your order
The food was in an unacceptable condition (spoiled, contaminated, or severely different from description)
The restaurant cancelled your order after payment

2.2 Eligible for partial refund:

Some items in your order were missing or incorrect
Quality was below standard for specific items but not the entire order

2.3 Not eligible for refund:

You ordered the wrong item by mistake
You changed your mind after the order was confirmed
The delivery was delayed but the food was delivered in acceptable condition
The complaint is raised more than 24 hours after delivery

3. Home Services

3.1 Eligible for full refund:

You cancelled the booking at least 2 hours before the scheduled time
The assigned professional did not show up
The service was not started due to a MIIAM-side issue

3.2 Eligible for partial refund:

The work was incomplete due to the professional's fault
The service quality was significantly below the described standard

3.3 Not eligible for refund:

Cancellation made less than 1 hour before the scheduled time
Service was completed and accepted by you at the time
Dissatisfaction arising from a change of mind after work was completed

Scenario

Refund

Before restaurant accepts

100%

After acceptance, before preparation

100%

After preparation began

No refund

After rider picked up

No refund

Service — 2+ hours before

100%

Service — 1-2 hours before

50%

Service — under 1 hour

No refund

6. How to Request a Refund

Go to My Orders in the app → select the order → tap Report an Issue

Chat with us via the Help section in the app

Email us at support@miiam.in with your order ID and issue description

WhatsApp us at 1800-123-4567

All refund requests for food orders must be raised within 24 hours of delivery. For home services, raise the issue within 48 hours of service completion.